People Development & Consultant

• Secretary Principle – Role & Function
• Modern Office Elements
• Business Documents Handling
• Meeting Arrangement
• Telephone Guest Handling
• Business Correspondence
• Travel Arrangement
• Business Etiquettes
• Grooming and Protocol
• Problem Solving & Psychology for Secretary

Business writing is a critical skill in the professional world. Effective business writing involves creating clear, concise, and well-structured documents and messages that convey information Or ideas to achieve specific business objectives. Effective writing is a critical success factor when it comes to presenting business cases in the workplace. The business writing skills training becoming essential for capability development initiatives.

Points to learn:

• Types of Business Documents
• 7Cs in Business Writing
• Correct Grammar
• Anatomy (letter, memo, email, direct message, minutes of meeting, report)
• Effective Email & Direct Message
• Taking Minutes of Meeting
• Common mistakes in the writing
• The do’s and don’ts of writing letter, emails, direct message, memo, minutes of meetings, and report.

The training will encompass essential IT skills, computer literacy, data analytics, and an introduction to Al and its practical applications, providing participants with a comprehensive understanding of these topics to enhance their professional capabilities.

Points to learn:

• Word, Excell, Power Point
• 20:80 – Pareto
• Pengenalan Literasi Komputer
• Data Analytics
• ANP (Super Decision)
• Pengenalan AI
• Peran Al Literacy dalam bisnis
• Pengenalan AI Tools
• Praktek Al Tools

Public speaking is the act of delivering a speech or presentation to an audience. It’s an essential skill for various aspects of life, including business, education, politics, and personal development. Our primary goal is to transform participants from nervous novices to proficient presenters/speaker.

Points to learn:

• Public Speaking Techniques
• Communication
• Full Body Communication
• Producing Voice
• Handling Audience
• Creating Scripts
• Handling Filler Words
• Articulation
• Interactive Presentations Strategy
• Ideas Storage System

Service excellence involves a combination of skills and attributes that enable individuals and organizations to consistently provide outstanding service to their customers or clients. These skills and attributes are essential for creating positive customer experiences and building long-term relationships.

Points to learn:

• Effective Communication in Service Excellence
• Knowing your Clients
• Service Strategy
• Dos and Dont in Serving Client
• Problem Solving
• Complaint Handling
• Quality Service Delivery
• Proactive Problem Resolution

The Fundamentals of Business Etiquette and Personal Grooming course is designed to provide participants with the knowledge & skills they need to navigate professional settings confidently and professionally. In todays highly competitive business world, having good etiquette and personal grooming is essential for building strong relationships, improving your professional image, and achieving career success.

Points to learn:

• Social & professional/business etiquette
• Model behavior, code of conduct, dress for success
• Grooming, avoiding faux-pas – odor, hair, nails, makeup, facial hair, & clothes
• Etiquette for various situations in life – Office, Cubicle, Public places,
• Social etiquettes (how to speak, walk, sit down)
• Table manner
• How to build confidence
• Personal branding

Presentation skills refer to the abilities and techniques individuals use to effectively convey information, ideas, or messages to an audience in a formal setting like business presentation. A presentation is a critical business tool, whether your communication goal is a persuade, sell, or inspire. The effective presentation skills are what will differentiate you from vour competitors and will make you stand out. High-impact presentations begin with conndent presenters, trainde using ine Professional Academy’s methods. We assist you to develop your skills to present confidently and bring a great result. Your audience will view you as a prepared, informed, and confident public speaker.

Points to learn:

• Presentation Principle & Concept
• Developing Effective Presentation Content
• Compiling proper information and ideas
• Designing Presentation Context
• Creating effective and interesting slides
• Preparing Your Stage & Mastering Audience
• Voice & Body language
• Delivering Unforgettable Presentation

His training is a comprehensive program designed for individuals aiming to enhance their business analysis skills and to pursue a Business Analysis career, understand business analysis techniques, get hands- on experience, and for experienced analysts looking to learn the latest tools and frameworks used by Agile teams. It plays a pivotal role by pinpointing operational shortcomings, streamlining processes, and guiding well-informed decision-making for organizations. Through data analysis and requirement definition, it empowers businesses to enhance efficiency, cut expenses, and realize their strategic objectives.

Points to Learn:

• Introduction to Data Science and Business Analysis
• Data Science vs Business Analytics
• Data Cleaning and Pre-processing
• Data Collection & Cleaning
• Design & Layout
• Data-Based Decision Making (Practicing)
• Pivot Table & Pivot Chart
• Dynamic Chart & Slicer
• Simple VBA Macro

In the current era of global business, the function and role of the Corporate Secretary has become a vital unit for a company. Even in the era with full of uncertainty like now, the function and role of the Corporate Secretary is really needed to link the company in communicating with all its stakeholders (Boards, investors, employees, company regulators, and the public).

Points to learn:

• Corporate Secretary in the organization
• Scope of duties and responsibilities of the Corporate Secretary
• Managing Boards Communication Skills
• Public Relation & Media Relation
• Internal Communication
• Investor Relations
• Problem Solving & Decision Making Skills
• Corporate Branding & Mitigation Management
• Good Corporate Governance & Compliance
• Corporate Social Responsibility (CSR)

The training approach for increasing awareness about sustainability within companies equips staff with comprehensive knowledge covering various areas including waste reduction, energy preservation, and eco-friendly techniques. These efforts aim to reduce adverse effects on the environment. Moreover, incorporating green training is crucial for aligning your company with the Sustainable Development Goals (SDGs) outlined in the 2030 Agenda, and fostering a corporate culture centered on ESG (Environmental, Social, and Governance).

Points to learn:

• Understanding Sustainability
• Resource Efficiency
• Renewable Energy Adoption
• Waste Reduction and Recycling
• Supply Chain Management
• Stakeholder Engagement
• Carbon Footprint Reduction
• Environmental Compliance
• Continuous Improvement
• Communication and Reporting

ΑΡΙ Development training offers а thorough comprehension of utilizing APIs for building applications and services. They delve into areas like API design, creation, testing, and safeguarding. Additionally, these programs offer practical exposure to well-known API frameworks and utilities. Certification programs furnish a holistic grasp of API development, empowering individuals to acquire the proficiencies essential for crafting and managing APIs.

Points to learn:

• Defining Interface
• Defining API
• Remote API
• How the web works
• RESTful API: Constraint Scavenger Hunt
• Exploring an API online
• You go Curl
• Using tools to explore APIs
• More tools for your API exploring toolbox
• Using Helper Libraries
• Introducing the Project
• Serverless
• Writing a Server-Side API
• Fetching Results on the Client from our Server

Corporate branding training is a program designed to educate individuals or teams within a company on how to effectively manage and promote the brand identity, values, and messaging of the organization. Participants learn how to create a strong and cohesive brand image that resonates with their target audience and aligns with the company’s values and objectives. The course may include case studies, practical exercises, and discussions to provide a comprehensive understanding of corporate branding principles and practices.

Points to learn:

• Introduction to Branding
• The Brand Identity
• Target Audience and Brand Positioning
• Brand Messaging and Story Telling
• Digital Branding
• Public Relation/Publicity
• Brand Consistency and Management
• Customer Engagement and Experience
• Building and Sustaining a brand

Tax training is a program held to provide participants with understanding, knowledge and competence about taxation and how to manage taxation effectively. Taxation is a system of collecting funds carried out by the government to be used for public purposes. Through this training, it is hoped that participants will be able to know how to manage taxes well, reduce risks related to taxation, and increase efficiency in paying taxes.

Points to learn:

• Latest Tax Regulation Updates (PMK 66/2023 & 58/2023)
• Tax Planning (VAT, PPH, Business Entity)
• Calculate, Deposit and Report Income Tax (PPh, PMK, PP)
• Calculate, Deposit and Report Value Added Tax (VAT)
• Monthly Tax Reporting and Payment

Effective communication is a vital skill in both personal and professional contexts. It involves conveying information, ideas, thoughts, and feelings in a clear, concise, and respectful manner. To succeed at work and in personal life, it is a must to be able to connect with other people and communicate in a way that can persuade, inspire, and motivate others. we should all strive to master the art of effective communication for better understanding and appreciation of other people.

Points to learn:

• Communication Principles
• Verbal & Non Verbal Communication
• One Way & Two Ways Communication
• Corporate Communication
• Internal & External Communication
• Verbal & Non Verbal Communication
• 3V in communication
• Active Listening

Leadership is the process of guiding and influencing individuals or groups to achieve a common goal or objective. It will improve and sharpen employees leadership skills, like decision-making, communicating, problem-solving, and adaptibility. In leadership training programs, participants evaluate leadership strategies, review examples of strong and poor leadership, and analyze how to do better.

Points to learn:

• The Concept of Leadership
• Solid Team Building & Company Culture
• 6 Effective Leadership Style for Every Situation
• Leadership Strategy (Coaching, Counseling, Sharing, Training)
• Corporate Leadership
• front Liner Leadership
• Improving Problem Solving Analysis and Decision- making
• Recognizing Human Potential
• Real Leadership & Situational Leadership
• Lead to Change Leader
• Logical Thinking
• Communication Skills

Protocol training aims to improve the substantive protocol capabilities of officials/employees in the institutions. it refers to a set of formal, social and professional norms, customs, and behaviors that govern interactions and conduct within a formal institution, private business or professional setting.

Points to learn:

• Basic Conceptions of Protocol: Place Arrangement (Tata Tempat), Honors Arrangement (Tata Penghormatan), Respect and Ceremony Arrangement (Tata Upacara)
• Substantive Lecture on Protocols
• Protocol Briefing Lecture
• Event Management Techniques
• Complaint Handling Techniques
• Personal Branding of protocol officers
• English essentials for protocol officers
• Overseas Visit arrangements
• Presidential Palace Visit arrangement
• Official State Banquet
• Protocol Simulation

Complaint handling is a crucial aspect of customer service and business management. It involves effectively addressing and resolving customer complaints or concerns to ensure customer satisfaction and maintain a positive reputation to keep your client in your business. It will improve client retention with better complaint handling skills.

Points to learn:

• Knowing your Customer
• Problem Analysis
• Analysis
• Identify the Problems
• Problem Solving Strategy
• Crisis Management
• Finding the Best Solution
• Listening Skill

Negotiation skills are essential in both personal & professional settings. They involve the ability to reach mutually beneficial agreements through communication & compromise. Effective negotiation skills can help you achieve your goals, resolve conflicts, and build stronger relationships.

Points to learn:

• Defining Negotiation
• Context
• Elements and Goal of Negotiation
• How to be an Excellent Negotiator
• Negotiation Journey
• Communication in Negotiation
• Read the Body Language
• Negotiations Techniques
• Negotiating Tactics
• Negotiation Styles

Customer experience (x) is a critical factor in the success of any business or organization. It encompasses the entire journey a customer goes through when interacting with your brand, from initial awareness to post-purchase support.

Points to learn:

• Customer Experience Journey
• Pain Points
• Fix the Basic
• Create Differentiation
• NPS
• Voice Of Customer Experience (VOCE)

Conflicts can disrupt the productivity and morale in the team. To maintain a positive work environment & ensure that your team is functioning at its best, it’s essential to have effective conflict management strategies in place. Conflict management is the process of addressing, resolving, or mitigating disputes or disagreements that arise among individuals, teams, or groups within an organization or in various interpersonal situations. Effectively managing conflicts is crucial for maintaining a productive and harmonious work environment.

Points to learn:

• Cause of Conflicts
• Conflict Analysis Strategy
• Conflict Stages of Conflict
• Type of Conflicts
• Conflict Management Styles
• Preventing Conflicts

Microsoft Excel Basic Training begins by covering fundamental mathematical functions in Excel, such as addition, averaging, and finding maximum and minimum values, look up, graphs and others. Proficiency in Microsoft Excel enables us to efficiently and swiftly handle extensive data tasks.

Points to learn:

• Basic Introduction to Excel
• Simple Mathematical Functions
• Advanced Mathematical Functions
• Time Function
• Introduction If Basic
• Advanced If Function
• Look Up Function
• Index and Match Functions Case Study of Graphic Tax Forms

Microsoft Excel Advanced Training is an advanced course building on the fundamentals of Microsoft Excel Basic, focusing on data visualization basics. Covered topics include database concepts, PivotTable fundamentals, PivotTable and PivotChart usage, an introduction to Power Pivot, dashboard creation with Power View, utilization of Power Map, and the application of Power Query Add-In. The training is complemented by various case studies aligned with the concepts and theories presented.

Points to learn:

• Graphic creation review
• Pivot Tables
• Dashboards
• Introduction to Modern Dashboards
• Advanced dashboard – VBA
• Interactive dashboard

Logistic Inventory Transport Distribution Management helps participants understand logistics and its role in supply chain management, evaluate logistics operations, and improve their performance as operators. Participants will learn about Logistics and Supply Chain Management, Inventory Management, packaging, material handling, and Transportation and International Logistics. The training aims to enhance knowledge, skills, and professional attitudes in managing inventory and warehousing efficiently, solving problems, and adopting best practices in logistics management.

Point to learn:

• Basic Concepts of Logistics Management
• Inventory Management
• Warehousing
• Warehouse Organization
• Physical Distribution and Transportation
• Packaging Systems and Material Handling
• International Logistics

Logistics Supply and Warehouse Management is crucial for competitive business, impacting customer satisfaction and competitive edge. This training provides a deep understanding of supply chain and logistics, including the SCOR Model and effective strategies. Participants will learn to design integrated supply chain plans, manage conventional and digital supply chains, and solve supply chain issues to achieve operational efficiency and enhance customer satisfaction.

Point to learn:

• Introduction to Supply Chain
• Basic Concepts of Logistics Management and Supply Chain Management (SCM)
• Supply Demand Management
• Inventory in Supply Chain
• Procurement in SCM
• Distribution and Transportation

Warehousing is a crucial component in managing Working Capital, requiring skilled human resources, integrated systems, and precise methods and procedures. The availability of goods starts from planning and continues through manufacturing, suppliers, the company itself, wholesalers, retailers, to the final customer, with every step needing effective management to ensure product quality. This training aims to understand Supply Chain Management & Logistics concepts, the SCOR Model, develop logistics strategies suitable for product and market characteristics, create integrated logistics planning, manage both conventional and digital logistics functions, and identify and solve logistics issues.

Point to learn:

• Introduction to Logistics
• Basic Concepts of Logistics Management
• The Role of Warehouses and Warehouses Managers
• Warehouse Performance Management
• Supply Demand Management
• Inventory in Logistic
• Warehouse Processes

Supply Chain Management training teaches managing the flow of materials, information, and finances from suppliers to consumers. It covers procurement, production, and distribution, enhancing productivity and competitiveness. SCM ensures efficient supply-demand alignment, fosters collaboration, and strengthens supplier-customer relationships, ultimately boosting company profits and addressing supply chain issues effectively.

Points to learn:

• Introduction to Supply Chain
• Supply Demand Management
• Sales and Operation Planning and Collaborative Planning Forecasting Replenishment
• Inventory and Supply Chain Competitiveness
• Procurement in SCM
• Innovative Strategies and Methods in Distribution and Transportation Management
• The Role of Information Technology in Supply Chain

The Strategic Procurement Management training provides knowledge on purchasing principles, procurement roles, and global supply networks. Benefits include understanding ethics, standard procedures, administration and documentation, sourcing methods, bid analysis, negotiation strategies, business law regulations, and supplier selection and evaluation.

Points to learn:

• Overview of Procurement Management
• The Role of Procurement in Organizations and Supply Chains
• Procurement Strategy Guidance
• Procurement Administration Process
• Supplier Relationship Management Vendor Selection and Evaluation Strategy
• Procurement Risk Management

The success of procurement/purchasing is determined by the relationship with vendors. Issues such as administration, miscommunication, delivery failure, disputes, and fraud often stem from poor vendor relations. Procurement teams must implement strategic vendor management to create sustainable and mutually beneficial relationships. Therefore, Vendor Management & Strategic Sourcing training is essential for improving effectiveness and understanding critical points and key success factors in the vendor management process.

Point to learn:

• Vendor Management
• Strategic Partnership
• Vendor Government
• Order Management
• Vendor Quality Evaluation
• Strategic Sourcing
• Category Management and Spend Analysis
• Vendor Audit
• Vendor Change Management
• Vendor Management Challenge
• Vendor Contract Management

Export-import activities involve various parties, including government agencies and business actors such as the Directorate General of Customs and Excise, the Directorate of Foreign Trade, surveyors, exporters, importers, banks, port operators, transportation companies, and insurance companies. The numerous regulations and differing business interpretations with foreign parties often complicate transactions, making them more complex. This program addresses export-import issues, procedures, and Incoterms 2020 regulations, helping participants determine the appropriate Incoterms. The training provides in-depth skills and understanding of export-import processes to PPJK personnel, maximizes government facilities, and thoroughly explores the procedures for commercial, transportation, and customs documents to minimize high costs, risks, and unexpected expenses in managing export-import documents and transactions.

Point to learn:

• Incoterms 2020 Terms of Delivery
• Letter of Credit (L/C)
• Roles & Responsibilities between Sellers & Buyers
• Import and Export Customs Procedures and Flow
• Customs Facilities
• HS Code BTKI 2017 & Import Duty Rates
• Voor Uitslag Facility
• Basic Import Duty Calculation
• Import Facilities for Export Purposes
• INSW Portal, Export-Import Restrictions, and Post Border Controls
• International Payment Methods
• Certificate of Origin and Free Trade Agreement
• International Shipping Transportation
• Export-Import Shipping Documents

The Local Content Level (TKDN) is a percentage representing domestic components in production, including transportation costs, used in Engineering Procurement & Construction (EPC) projects. TKDN influences procurement bids, prioritizing domestic materials and services, and is crucial for Ministries, Agencies, Local Governments, and companies. TKDN Training Objectives: Understand TKDN concepts, regulations, application methods, and benefits; enhance implementation skills; identify organizational needs.

Points to learn:

• Definition of TKDN
• Legal Basis
• Technical Guidelines for the Use of Domestic Production
• Self-Assessment Concept in Determining TKDN
• TKDN Assessment Methods
• Price Preference and Final Evaluation Price Calculation (HEA)

Own Estimate (OE) Training is an exclusive program that equips participants with the skills to create accurate cost estimates, including data analysis, material cost calculations, labor, and equipment. Participants also learn about ethical principles, transparency, and efficient budget planning in the procurement process. This training is essential to ensure reliable procurement and prevent budget deviations.

Points to learn:

• Concept of HPS/OE & Product Specification Preparation
• Preparation of Specifications for Project Management, Consulting Services, & Service Delivery
• Price Survey Methods
• Investment Cost Analysis & Economic Life of Ownership
• Analysis of Cost Components in Supplier/Vendor Proposals
• Simulation of HPS/OE Preparation for Asset Procurement & Investment
• Simulation of HPS/OE Preparation for Project Management, Consulting Services, & Service Delivery